FAQs
FAQs for Used PC Components
Q: What is Computify.in?
A: Computify.in is a dynamic e-commerce website and marketplace specializing in PC components and computers. We offer a wide range of products including used PC parts, used mini PCs, and New pre-built PCs. Additionally, our Computify.in Marketplace section provides users with the opportunity to buy and sell their Used PC components all across India, connecting them with potential PC enthusiasts nationwide. With our platform, users can enjoy the convenience of FREE doorstep pickup for selling their products, ensuring a secure and hassle-free experience.
Q: Are the graphics cards you sell mining-used or gaming-used?
A: While we may not have information on whether a GPU was previously used for mining purposes, we stress-test all our graphics cards to ensure they are in good working condition and maintain the best possible quality. Rest assured, our GPUs are thoroughly assessed to meet our standards before being made available for sale.
Q: Do Used products come with a warranty?
A: In the event that you receive a faulty, damaged, or non-working product from our end, we offer a 1 month (30 days) warranty on Used PC Components from the date of delivery. Rest assured, we will provide you with a full refund or replacement.
Q: Do I get the GST bill on my purchase?
A: A: You will receive a purchase invoice from Computify.in. Additionally, if available, you may also receive the original product bill. However, please note that as it is a second hand product, GST input credit cannot be claimed.
Q: What are your shipping options and delivery times?
A: We offer reliable shipping options with delivery times typically ranging from 2 to 5 days, depending on the location within India.
Q: Is Computify.in trusted?
A: Yes, Computify.in is a trusted platform for buying and selling PC components and computers. We prioritize transparency, security, and customer satisfaction in every transaction.
Q: Can I return a product if I change my mind?
A: At Computify.in, we offer refunds and replacements for products only in specific circumstances. These include instances where the received product is different from the item ordered, if it arrives dead on arrival, or if it is found to be faulty. We strive to ensure customer satisfaction by addressing such issues promptly and effectively.
Q: How long does it take to process a refund?
A: Refunds typically take 12 hours to be processed by Computify.in. However, it may take 24-48 business hours for the refunded amount to reflect in your source account. Please note that bank holidays can occasionally delay the refund process
About Computify.in Marketplace
FAQs for Selling
Q: What is Computify.in Marketplace?
A: Computify.in Marketplace is a dedicated section of our platform where users can buy and sell PC components and related products. It provides a convenient and secure environment for individuals to trade their PC parts and accessories, connecting sellers with potential buyers across India. Enjoy the added convenience of free doorstep pickup when selling your items on Computify.in Marketplace. Whether you're looking to upgrade your system or find specific components, Computify.in Marketplace offers a wide range of options to meet your needs.
Q: How can I sell my PC components on Computify.in Marketplace?
A: Listing your PC components on Computify.in Marketplace is a straightforward process. Begin by visiting our website and accessing the "Sell Used PC Parts" page. Here, you'll find a form where you can provide detailed information about your components, including their specifications, condition, and any additional details you'd like to include. Once you've filled out the form and submitted it, our team will carefully review your listing to ensure accuracy and quality. Upon approval, your components will be listed on our platform, making them visible to potential buyers across India. Plus, with our free doorstep pickup service, selling your PC components has never been easier. Experience the convenience and reach of Computify.in Marketplace today!
Q: How much is the platform fee for selling products on Computify.in's marketplace?
A: The platform fee for selling products on Computify.in's marketplace is 9.99% of the selling price, in addition to a 2% payment processing fee. This fee structure is applied on top of the selling price provided by the seller. For example, if a seller lists a product at ₹10,000, the platform fee (9.99% of ₹10,000) and the payment processing fee (2% of ₹10,000) are added to the selling price, resulting in a total product amount of ₹11,218. These fees cover the operational costs of securely managing transactions and maintaining the marketplace platform. We prioritize transparency and strive to offer a seamless and reliable selling experience. If you have any further queries regarding our platform fee, please don't hesitate to reach out to us.
Q: How do I ship the product if I haven't shipped anything before?
A: No worries! We've got you covered. At Computify.in, we make shipping easy. Here's how it works:
1. Arrange Doorstep Pickup: Once your product is sold, we'll arrange a FREE doorstep pickup for you. You don't have to worry about going to the post office or courier service.
2. Paste Shipping Label: We'll provide you with a shipping label. Simply print it out and securely paste it on the package.
3. Leave the Rest to Us: Once your package is ready with the shipping label attached, just sit back and relax. Our logistics partner will pick up the package from your doorstep and deliver it to the buyer.
Q: When will I receive payment for the product I sold?
A: You'll receive your payment in 48 hours after delivery, Once your product is successfully delivered to the buyer and the 48-hour inspection period has passed without any issues reported, we'll release your payment. Typically, payments are processed within 48 hours after the inspection period ends. Rest assured, your money will be swiftly deposited into your designated bank account.
FAQs for buying
Q: What happens if I receive the wrong, non-working, or faulty product?
A: If you receive a wrong, non-working, or faulty product, don't worry! At Computify.in, we've got you covered. Simply reach out to us within 48 hours of receiving the product, and we'll swiftly arrange for a refund or replacement. To expedite the process, please ensure you have an uncut unboxing video available when making your claim. Your satisfaction is our priority. If you have any questions or concerns, feel free to contact us anytime.
Q: What is the process for returning a product?
A: Returning a product at Computify.in is quick and easy. Here's how:
1. Contact Us: If you're unsatisfied with your purchase or received a faulty product, reach out to us within 48 hours of delivery.
2. Provide Details: Explain the issue with the product and provide relevant details.
3. Submit Evidence: For smoother processing, submit an uncut unboxing video showcasing the condition of the product upon arrival.
4. Return Arrangement: Once your claim is verified, we'll arrange for the return of the product.
5. Refund or Replacement: Upon receiving the returned product, we'll process either a refund or replacement as per your preference.
That's it! We strive to make the return process hassle-free for our customers.
Q: Are there any conditions for returning a product?
A: Yes, at Computify.in, we have a few conditions for returning a product:
1. Timely Reporting: Ensure you report any issues with the product within 48 hours of receiving it.
2. Uncut Unboxing Video: To facilitate the return process, provide an uncut unboxing video as evidence of the product's condition upon arrival.
3. Original Packaging: Return the product in its original packaging, along with all accessories and documentation.
4. Unused Condition: The product must be unused, undamaged, and in the same condition as when you received it.
By adhering to these conditions, we can process your return smoothly and efficiently. If you have any questions or concerns about our return policy, feel free to reach out to us.
Q: How long does it take to receive a refund?
A: At Computify.in, we aim to process refunds swiftly to ensure your satisfaction. Once your return is approved and the product is received, refunds usually take 12 hours to process from our end. However, please note that it may take 24-48 business hours for the refunded amount to reflect in your source account. Bank holidays may occasionally cause slight delays. If you have any questions or need further assistance, don't hesitate to reach out to us.
FAQs for Mini PCs
Q: What is the condition of the Mini PCs offered by Computify.in?
A: The Mini PCs available at Computify.in are second-hand, meaning they have been previously owned or used by another individual or entity. However, they undergo thorough testing and refurbishment to ensure they meet our quality standards before being listed for sale.
Q: How do I claim warranty service for my Mini PC?
A: If you encounter any issues covered under warranty, simply contact our customer care team. We provide hassle-free warranty service, including free doorstep pickup and replacement, ensuring a seamless experience for our customers.
Q: What is the warranty coverage for Mini PCs purchased from Computify.in?
A: Mini PCs purchased from Computify.in come with a comprehensive warranty package. We offer a 5-year warranty on SSDs, a 3-year warranty on RAM, a 1-year warranty on the processor, and a 1-year warranty on the entire unit and power adaptor.
Q: Do I get the GST bill on my purchase?
A: You will receive a non-gst purchase invoice from Computify.in, However, please note that as it is a second hand product, GST input credit cannot be claimed.
Q: What are your shipping options and delivery times?
A: We offer reliable shipping options with delivery times typically ranging from 2 to 6 days, depending on the location within India.
Q: Is Computify.in trusted?
A: Yes, Computify.in is a trusted platform for buying and selling PC components and computers. We prioritize transparency, security, and customer satisfaction in every transaction.
Q: What can I expect in terms of the condition of a second-hand Mini PC?
A: Second-hand Mini PCs may exhibit minor cosmetic imperfections such as scratches or scuffs due to previous use. However, they are thoroughly cleaned, tested, and refurbished to ensure optimal performance and reliability.
FAQs for Cash On Delivery (COD) Policy & Partial Payment of Shipping Charges
Q: Can I choose Cash On Delivery (COD) for any order?
A: Yes, COD is available for most orders. However, advance payment of the COD shipping charges is required during checkout.
Q: How do I know if my order is eligible for COD?
A: COD eligibility is displayed during the checkout process. If COD is available for your order, you'll need to pay the shipping charges in advance.
Q: Can I pay only the shipping charges in advance and the rest on delivery?
A: Yes, with our Partial Payment option, you pay the shipping charges upfront during checkout and the remaining balance upon delivery.
Q: What happens if I cancel my order after paying the advance shipping charges?
A: If your order has not been dispatched, you can cancel it and receive a refund of the partial shipping charges. Once the order is dispatched, the advance shipping payment becomes non-refundable.
We implement this process to deter spam orders and ensure a smooth shopping experience. If you have any queries, feel free to contact our customer support team.
If you have any questions, please reach out to our customer care team.
- Email: Contact@computify.in
- Whatsapp: +91-9319033249